1. Information We Collect
Superstays LLC collects guest information solely to facilitate direct booking reservations, fulfill guest communication, and verify identity in compliance with California lodging regulations. This includes:
- Contact details: Name, email address, phone number, and postal address.
- Reservation details: Check-in/check-out dates, guest party size, and special accessibility requests.
- Technical usage data: Anonymous analytics captured via Google Tag Manager to improve website performance.
2. How We Protect Your Data
Payment transactions and rental contracts are processed through PCI-DSS compliant infrastructure provided by Hospitable and Stripe. Superstays LLC never stores unencrypted credit card numbers on local web servers.
3. Third-Party Services
We partner with trusted software providers including Hospitable (reservation management) and Google Tag Manager (analytics). These partners process data strictly in accordance with their respective privacy and security agreements.
4. No Sale of Personal Information
We do not sell, rent, or trade your personal information to third-party marketing entities.
5. Your Rights & Inquiries
Under the California Consumer Privacy Act (CCPA), California residents have the right to request access to or deletion of their personal records. To submit a data request, please submit an inquiry through our Guest Support Form.