1. Acceptance of Terms
By booking a stay or submitting an inquiry through Superstays LLC, guests agree to abide by these Terms of Service, the digital rental agreement hosted via Hospitable, and all applicable municipal and local regulations.
2. Direct Booking & Support Policy
All reservations must be completed directly online via our verified booking calendar. Our online Guest Support Form and support channels are strictly dedicated to guest support, stay assistance, and inquiries—not for manual booking reservations.
Operating & Support Hours: 10:00 AM – 10:00 PM PST daily. Inquiries submitted outside these hours are addressed promptly the following morning.
3. Occupancy & House Rules
- Quiet Hours: 11:00 PM – 7:00 AM daily to ensure a peaceful, restful atmosphere for all guests and neighborhood residents.
- No Unauthorized Parties: Large gatherings, unregistered overnight visitors, and unauthorized events are strictly prohibited.
- Parking: Free driveway parking and street parking are provided on a first-come, first-served basis. Parking reservations are not available or permitted. Driveway blocking is strictly prohibited.
- Extended Stays & Lease Agreements: Standard residential lease agreements are available and required for stays of 30 nights and longer.
- Non-Smoking: Smoking or vaping is strictly prohibited inside all indoor residential quarters.
4. Cancellations & Modifications
Cancellation terms and deposit policies are confirmed at the time of reservation within your Hospitable direct booking receipt. Please submit an inquiry via our Guest Support Form during operating hours to request reservation modifications or guest support.
5. Limitation of Liability
Guests are responsible for the security of their personal belongings during their stay. Superstays LLC is not liable for lost, stolen, or damaged personal property.